Claims
How to File an Insurance Claim
At Asanti Brokers, we support you through every step of the claims process. Our team works directly with insurers to ensure your claim is handled quickly and fairly.
Claims Process
Four Simple Steps
Filing a claim doesn't have to be stressful. Here's how we make it easy for you.
Report the Incident
Contact us immediately via phone, WhatsApp, or email. Provide details of the incident including date, time, and what happened.
Submit Documentation
We'll guide you on the required documents: police report (for motor), photos of damage, receipts, medical reports, etc.
We Handle the Process
Our claims team liaises directly with your insurer, follows up on assessments, and keeps you updated every step of the way.
Receive Your Settlement
Once approved, the insurer processes your payment. We ensure you receive fair and timely compensation.
Important Tips
Tips for a Successful Claim
Following these guidelines will help ensure your claim is processed smoothly and quickly.
Report incidents to us within 24 hours for the best chance of a successful claim.
Do not admit fault or liability at the scene of an accident.
Take clear photos and videos of any damage as soon as possible.
Keep all receipts, invoices, and medical reports related to the incident.
Do not authorize any repairs until the insurer has completed their assessment.
Obtain a police report for motor accidents and theft incidents.
What Documents You'll Need
Motor Insurance
- Completed claim form
- Police accident report
- Copy of driver's license
- Photos of the damage
- Repair estimate from an approved garage
- Copy of insurance certificate
Property Insurance
- Completed claim form
- Photos/videos of the damage
- Police report (for theft or vandalism)
- Fire service report (for fire incidents)
- Proof of ownership or receipts for damaged items
- Repair or replacement estimates
Travel Insurance
- Completed claim form
- Copy of passport and travel documents
- Medical reports and hospital receipts
- Police report (for theft abroad)
- Airline correspondence (for flight delays/cancellations)
- Original receipts for emergency purchases
Need to File a Claim?
Contact us now and let our team guide you through the entire claims process. We're here to help.